BOB MARTIN COMPANY
2209 North Seaman Ave. El Monte, CA 91733
Phone: 800-821-4291 • Fax: 888-WIREASY
Email: info@bobmartinco.com • Web Address: www.bobmartinco.com



Quality Manual

The Quality Policy is also documented in F-520-001  for the purposes of posting.

Quality Policy

Bob Martin Company and its employees are committed to meeting customer and legal requirements in order to achieve customer satisfaction. We will always strive to provide quality products on time and continually improve our Quality Management System.

Quality Objectives

Product Quality to Customer > 95%
OTD = On-Time-Delivery > 90%
Customer Satisfaction > 90%

Process Matrics

Supplier Quality > 90%
Supplier OTD > 90%
First Pass Yield of Work Order > 95%

Values

Ethics - We exercise our duties with honesty and integrity at all times.

Teamwork - We respect and support each other, without blame, to create a stronger and better performing team.

Customer Service - We respond to every customer quickly, thoroughly, professionally and with courtesy.